How can I get in touch with your customer service team?
For customer service inquiries you can email us at infos@velvetroselash.com

I emailed customer services, how long will it be before I get a reply?
Please allow 24 to 48 hours for a reply

How long is processing time? 
We process orders within 24-48 hours

I did not receive a order confirmation
Please email us at infos@velvetroselash.com to confirm your order was placed.

How can I track my order? 
You will receive a tracking number once your order has shipped. 

I think my product is faulty or defective, what to I do?
We will be happy to help, please send us an email at infos@velvetroselash.com 

How long does shipping take? 
Shipping can take anywhere from 3-8 business days. We are not responsible for shipping delays incurred by the carrier. 

What is your return policy? 
All sales are final, we do not issue refunds or process returns, should there be an issue with you order or product, please send us an email at infos@velvetroselash.com